Welcome to GOCARESTORE.COM ("Website"), operated by Ledrona Electric LLC ("Company," "we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or purchase products from us.

By using our Website, you agree to the practices described in this Privacy Policy. 

Table of Contents

1. Who Controls My Personal Data

2. Personal Data We Collect

3. How We Use Your Data

4. Cookies and Other Tracking Technologies

5. How We Share Your Personal Data

6. Data Security and Retention

7. International Transfers of Personal Data

8. Children

9. Your Privacy Rights

10. Regional Privacy Disclosures

11. Update To This Privacy Policy

12. Contact Us

 

1. Who Controls My Personal Data

Where this Privacy Policy mentions GOCARESTORE, “we”, “us”, or “our”, it refers to the Ledrona Electric LLC company that is responsible for your personal data under this Privacy Policy (the “Controller”).  

2. Personal Data We Collect

Depending on the relevant circumstances and applicable local laws and requirements, we will collect some or all the data listed below to enable us to provide our Services to you. To the extent applicable, such information may include:

2.1. Personal data that you provide to us

(1) Account Information. When you create an account, we might collect your phone number, account password, country/region, email address, name, and due date or your baby’s date of birth.

(2) Membership Information. To manage your membership, we collect your membership level and membership benefits (such as reward points or credits). We also collect information related to membership benefits and coupons, such as coupon redemption codes and gift card redemption codes.

(3) Profile Information. To manage your profile, we collect your region, name, email address, phone number, date of birth, role, bust size, number of breast pumps, due date, profile photo, demographic information, health information (such as medication, symptom) and phone number. When you create a profile for your baby, we collect your baby’s name, gender, nickname, date of birth, profile photo, weight, height, head circumference, stool pattern, sleep information (such as sleep duration), whether the baby was born prematurely, and records of bowel movements (such as form and color).

(4) Payment Information. In order to provide the Services purchased by you, we may collect your full name, email address, phone number, billing information, payment order details, shipping address, payment method, payment card number, and any other information that you provide.

Your Payment Information may be shared with our affiliates to facilitate the payment process, and the processor may vary depending on the platform you choose and your location.

(5) Interactive Features Information. When you participate in online community interactions, we collect search history, user-generated content (such as posts and uploaded images), likes, favorites, and browsing history. Please note that artificial intelligence services may be used to assist in community management and to filter violent, obscene, or potentially offensive content.

(6) Information on Sweepstakes and Promotional Activities. We may collect personal data including your due date and email address that you provide for any sweepstakes or promotional activities that we offer. In some jurisdictions, we are required to publicly share information about sweepstakes winners.

(7) Customer Support Data. We collect information related to your inquiries and feedback, including the issues reported, email address, product information, order number, and other communications with customer support.

2.2. Personal data that we automatically collect or generate about you

We may collect personal data automatically when you use our Services, including when you use our website, applications and/or products:

(1) Usage Data. We may collect certain information automatically when you use our Services, such as your Internet Protocol address (IP Address), browser type, referring URLs, domain names associated with your internet service provider, and other information relating to your interaction with the Services.

(2) Device and Network Data. We may collect data that may be associated with your device or browser, including device identification information (such as IMEI, Android ID, and OAID), network connectivity status, device ID, model.

We may request access to your device’s location permission where required by the operating system to connect your devices through Bluetooth. We do not collect, access, or use your precise location data.

(3) Cookies Data. We, as well as third parties that provide content, advertising, or other functionality on our Services, may use cookies and other technologies (“Technologies”) to automatically collect information through your use of our Services. Please see “Cookies and Other Tracking Technologies” below to understand more about these Technologies.

(4) Product-specific information. When you use our products, we may collect certain personal data as necessary to maintain and protect our Services, monitor, manage, and optimize performance, and provide customer support and warranty services. The specific data collected will depend on the products you choose to install and/or use with our Services.

2.3. Personal Data provided to us by third parties

We may obtain information about you from other sources, including through third-party services and organizations. For example, if you access our Services through a third-party account, such as Google Account, we may collect information about you from that third-party application that you have made available via your privacy settings.

 

3. How We Use Your Personal Data

We use your personal data for a variety of business purposes as described below:

3.1. Provide Our Services

We use your personal data to fulfil our contractual obligations and provide you with our Services, such as:

(1) managing your information and accounts

(2) providing the Services to you, including product device binding, as well as providing access to certain functionalities and features of our Services;

(3) processing your financial information and other payment methods for products or Services purchased;

(4) communicating with you about your account, activities on our Services, and policy changes;

(5) answering requests for customers or technical support;

(6) providing personalized recommendations to analyze your preferences and recommend content or services that you may be interested with;

(7) allowing you to register for events.

3.2. Administrative Purposes

We also use your personal data for various administrative purposes, such as:

(1) measuring and analyzing interest and engagement in our Services, pursuing research and development to improve, upgrade, and enhance our Services;

(2) detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activities to comply with our legal obligations;

(3) debugging to identify and repair errors in our Services to enforce our agreements and policies;

(4) authenticating and verifying individual identities, including processing requests to exercise your rights under this Privacy Policy;

(5) conducting audits relating to interactions, transactions, and other compliance activities.

3.3. Marketing and Advertising our Products and Services

We may provide you with content and advertisements through email, phone call, text message, push notification, social media or online advertising. This may include targeted advertising, as may be defined under applicable laws and regulations.

If you have any questions about our marketing practices or if you would like to opt out of the use of your personal data for marketing purposes, you may follow the instruction in the message (such as the unsubscribe link included in every promotional emails) or you may contact us at any time as set forth in “Contact Us” below.

3.4. Other Purposes

We also use your personal data for other purposes as authorized by you or as permitted by applicable laws and regulations.

 

4. Cookies and Other Tracking Technologies

We use these Technologies to automatically collect certain Personal Data when you use our Services to enhance navigation, analyze trends, administer the Services, track users’ movements around the Services, and assist with our marketing efforts and customer service.

You can manage cookies through your browser settings or our cookie preference tools, but if you choose to disable cookies, it may limit your use of certain features or functions on our Services including the website.

Please refer to our Cookie Policy for more detailed information.

 

5. How We Share Your Personal Data

5.1. Affiliates and Business Partners

We share the categories of personal data described above in Section 2 with our affiliates and related entities, for legitimate business purposes and the operation of the Services, including assisting with payment services, which will in general depends on your country of residence and in accordance with applicable laws.

5.2. Services providers

We involve external service providers that perform services on our behalf, including:

(1) operating our Services and community activities,

(2) processing payments,

(3) fulfilling orders (including order processing, logistics, shipping, and delivery),

(4) delivering communications,

(5) providing customer support,

(6) managing customer relationships and converting potential customers,

(7) marketing/advertising services,

(8) hosting and maintaining databases,

(9) providing discounts, sweepstakes or other promotions,

(10) moderating community content and filtering inappropriate or unlawful information,

(11) data analytics,

(12) providing anti-fraud services

For the above purposes, we may also use third-party application programming interfaces (“APIs”) and software development kits (“SDKs”) as part of the functionality of our Services.

We have carefully selected these service providers and monitor them regularly, in particular their careful handling and safeguarding of the personal data stored with them.

5.3. Individuals you choose

If you use our device-sharing function or account-sharing, you may choose to authorize other individuals to access the video feed, recordings, and related information from your device/account, which may include personal data of your child. Please share access only with trusted adults who have a legitimate need to view such information. You are responsible for managing shared access, including adding or removing authorized users, and for ensuring that such sharing is appropriate and lawful.

5.4. Law enforcement agencies, public authorities or other judicial bodies and organizations

We may disclose personal data when required to do so by law or when we believe such disclosure is necessary to comply with a legal obligation or lawful process, including a court order, subpoena, warrant, or regulatory request. We may also disclose personal data to respond to requests from government or law enforcement authorities, to enforce our terms, policies, or agreements, to detect, investigate, or prevent fraud, security incidents, or other unlawful activity, or to protect the rights, property, safety, and security of us, our users, or others. Where permitted by law, we may make such disclosures without prior notice.

5.5. Change of corporate ownership

If we undergo a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business or assets, personal data may be disclosed to prospective or actual buyers and transferred as part of that transaction. We will take steps to ensure that any successor entity continues to protect your personal data in a manner consistent with this Privacy Policy.

 

6. Data Security and Retention

6.1. How we secure your personal data

We have implemented appropriate technical and organizational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other unlawful or unauthorized processing, in accordance with applicable laws.

However, despite these efforts to store personal data in a secure operating environment, we cannot guarantee the security of personal data during its transmission or storage on our systems. Further, while we attempt to ensure the integrity and security of personal data, we cannot guarantee that our security measures will prevent third parties such as hackers from illegally obtaining access to personal data.

6.2. How do we retain your personal data

We retain personal data for as long as necessary to provide our Services, fulfill the purposes described in this Privacy Policy, or comply with legal obligations, such as accounting, tax, or regulatory requirements. When personal data is no longer needed, we take steps to securely delete, de-identify, or aggregate it, unless retaining it longer is permitted or required by law.

 

7. International Transfers of Personal Data

The personal data we process is stored in the following locations: data of users in North America (Canada, the United States, Mexico) and certain countries in South America is stored in the United States, data of users in the European Union and the United Kingdom is stored in Germany, and data of other users in the Asia-Pacific region is stored in Singapore.

Because of the international nature of our business, your personal data may be transferred to, stored, and processed in the country/region other than your own. When we transfer personal data across borders, we implement appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy and applicable law.

 

8. Children

Our Services are designed for adult only and are not directed to children under the age of 18 (or other age as required by applicable laws). We do not knowingly collect or solicit any personal data from children as customers/users.

In the event that we learn that a child has provided us with personal data in violation of applicable laws, we will promptly take steps to delete that data. If you are a parent or legal guardian and think your child has given us their personal data, you can contact us as described in “Contact Us” below.

 

9. Your Privacy Rights

9.1. Data Access

You may have the right to know what personal data we process about you, including the categories of personal data, the business or commercial purposes for collection, the categories of third parties to whom we disclose it and other information according to the applicable laws.

You may also have the right to access and obtain a copy of your personal data in accordance with the applicable laws.

9.2. Data Correction

You may have the right to request that we correct inaccurate personal data that we retain about you, subject to certain exceptions.

9.3. Data Restriction

You have the right to object to or restrict our processing of your personal data in special cases. Even if you object to or restrict our processing of your personal data, we are still obliged to continue processing your personal data and reject your request where it is explicitly required under the applicable laws and regulations.

9.4. Data Deletion

You have the right to delete your account and erase your personal data. Upon deleting your account, all your personal data will be deleted. Additionally, you may also request deletion of the personal data you provide by contacting us. If some of your personal data cannot be deleted, we will inform you of the reasons for not taking action.

Please note that we reserve the right to retain some of your personal data where there are valid grounds for us to do so under applicable laws.

9.5. Withdrawal of Consent

Where we process your personal data on the basis of your consent, you may withdraw your consent by contacting us. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

9.6. Right to Complain

You have the right to lodge complaints to the related regulators if there is any objection to our personal data processing activities or this Privacy Policy.

9.7. Other Rights

Depending on your jurisdiction, you may have additional rights under applicable data protection laws. For example, residents of the United States and the European Union may refer to Section 10 below for more information. We will comply with any other rights granted to you under applicable laws and regulations.

9.8. Account Sharing and Rights to Shared Data

If a primary account holder uses our account-sharing or device-sharing features to invite you to access a child profile, device, or related information, you may be able to view, add, edit, or upload certain data through your own registered account, depending on the permissions granted by the primary account holder and the features available in the Services.

The primary account holder may manage, change, or revoke your access at any time. For security and privacy reasons, if the sharing arrangement is terminated, or the relevant child profile or device is disconnected from your account, you will no longer be able to access, view, edit, upload, or otherwise use the data associated with the primary account through your account. If you have any questions regarding your access or the sharing arrangement, please contact the primary account holder directly.

9.9. Exercising Your Rights

The way in which you exercise rights depends on the specific product or service you use. In addition, you may contact us as described in “Contact Us” below. In some cases, it will be necessary to provide evidence of your identity before we can give effect to these rights. We will ensure the security of your personal data when you exercise the rights.

As a general rule, we provide responses to the exercise of your rights free of charge. However, we may need to charge a reasonable fee if the request is manifestly unfounded or excessive, or if necessary and unavoidable costs are incurred.

10. Regional Privacy Disclosures

This Privacy Policy applies to all users worldwide. However, because privacy laws vary by location, we have provided additional details for specific regions. To ensure you have all the necessary information for where you live, please review this Section 10 for information that may apply to you.

10.1. United States

This section supplements the rest of this Privacy Policy and applies to residents of U.S. states that provide specific privacy rights, mainly including California, Colorado, Connecticut. These laws grant residents certain rights regarding personal information that identifies, relates to, describes, or could reasonably be linked to an individual or household.

10.1.1. Your Additional U.S. Privacy Choices

Depending on your state of residence, you may have the following rights aside from those set out in Section 9 of this Policy, subject to legal limitations and exceptions:

(1) Right to portability: Where required by law, you have the right to obtain a copy of the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.

(2) Limit the Use of Sensitive Personal Data. You also have the right to request limitation of use and disclosure of your sensitive personal data, where such use goes beyond what is necessary to provide requested services. Please note that we use your sensitive personal data only as permitted by applicable law and necessary to provide and improve the Services.

(3) Do Not Sell or Share My Personal Data. We do not sell personal information for monetary compensation. However, certain disclosures of personal information to advertising or analytics partners may be considered a “sale,” “sharing,” or “targeted advertising” under applicable state privacy laws, depending on how those laws define such terms. Where required by law, we provide individuals with the right to opt out of these disclosures. You may exercise opt-out rights by:

(i)Using available cookie preference tools on our websites

(ii)Adjusting your device or browser settings

(iii)Contacting us

(4) Appeal. You may appeal our refusal to take action on a request by contacting us using the contact details provided in Section “Contact Us” below.

(5) Non-Discrimination. California residents have the right not to receive discriminatory treatment by us for the exercise of their rights conferred by the CCPA.

10.1.2. Financial Incentives and Loyalty Programs

We offer various financial incentives to our customers, including:

(1) Discounts, coupons, and special offers via email when signing up for our email lists or creating an account;

(2) Rewards when referring to a friend who purchases our products; and

(3) Loyalty programs, where customers earn / redeem rewards based upon their past transactions with us.

To obtain access to certain of these programs and other offerings, we may ask you to collect your personal data, including account information, and payment information. We consider the value of these programs and other offerings to be reasonably related to the value of personal data to our business, based on our reasonable but sole determination. We receive value from our loyalty programs in increased customer loyalty and patronage, though any value will vary by member depending on purchases made, which offers a member takes advantage of, and many other factors.

Participation in our loyalty programs is voluntary. The terms applicable to each program and other offering are provided at the time an eligible customer is offered an opportunity to participate. Interested customers can opt-in to these programs and offerings by following the instructions presented at the time the offer is made. Participating customers may withdraw from our programs and other offerings at any time by unsubscribing from our emails (for email-based incentives), closing their accounts (for loyalty and reward program incentives), following the instructions provided in connection with each offering, or by emailing us using the information below.

11. Update To This Privacy Policy

We may modify or update this Privacy Policy at any time. All changes will be effective immediately upon posting to the Services. Material changes will be conspicuously posted on the Services or otherwise communicated to you.

12. Contact Us

If you have any questions about our practices or this Privacy Policy, please contact us at support@ gocarestore.com